Imagine being stuck underground with no cell service during an emergency. It’s a scenario no one wants to think about, but it’s exactly why the federal government mandated Rogers to roll out 5G in Toronto’s subway system by the end of this month. But here’s where it gets complicated: Rogers is now facing delays, and it’s not entirely their fault. Asbestos cleanup, maintenance issues, and tight work schedules have thrown a wrench into the plans, leaving commuters and officials alike wondering when they’ll finally get reliable service underground.
According to a recent report from the Toronto Transit Commission (TTC), Rogers’ ambitious 5G project is at risk of missing its federally imposed deadline. The report, set to be discussed at an upcoming TTC board meeting, highlights challenges tied to the transit system itself rather than Rogers’ efforts. While significant progress has been made—with 5G already active in busy downtown areas—other sections of the subway tunnels are lagging behind. And this is the part most people miss: the project isn’t just about convenience; it’s also about improving safety, including better 911 access underground.
Back in 2023, the federal government required Rogers and other carriers to activate voice, text, and data services in 80% of subway tunnels by December 2025, with full coverage by the end of 2026. But the TTC’s updated projections paint a different picture: only 70% of tunnels are expected to be completed by year-end, with 88% done by the end of 2026. The entire project is now slated for completion by the second quarter of 2027.
So, what’s causing the holdup? The TTC cites a range of issues, from reprioritizing resources for critical maintenance to the limited overnight and weekend windows available for Rogers to work without disrupting commuters. Cancelled subway closures have further slowed progress, particularly for asbestos removal—a crucial step before installing equipment in certain stations like Eglinton to York Mills and Dundas West to Lansdowne.
Here’s where it gets controversial: While Rogers acquired the subway’s cellular network from BAI Canada in 2023 and even struck a deal with rivals Bell and Telus to expand access, the project’s delays raise questions about accountability. Rogers directed inquiries about the setbacks to the TTC, which declined to comment further. Meanwhile, the federal government, which set the deadlines, has remained silent on the new timeline.
For commuters, the wait continues. While Rogers has activated 5G in several sections, including parts of Line 1 and Line 2, work on Line 4 hasn’t even started. The TTC’s next steps include supporting Rogers with equipment installation, asbestos abatement, and tunnel testing—but will it be enough to get the project back on track?
Thought-provoking question: Should the federal government have anticipated these delays when setting such tight deadlines, or is it fair to hold Rogers accountable for challenges beyond their control? Let us know your thoughts in the comments below.
